Benefits:

Employee discounts

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday - Friday 8:00 - 5:00 PM Location: Springfield, MO Equipment Provided | In-Office Training Required

At Parmele Disability Advocates, we use the law to make a meaningful impact. Our attorneys are dedicated to advocating for individuals seeking Social Security Disability benefits, many of whom are underserved and in need of strong, compassionate representation.

If you’re looking for a career with purpose, this is an excellent opportunity to join a team that truly makes a difference in people’s lives.

We are currently seeking a full-time Benefits Representative to join our Springfield office. This client-facing role is key to delivering an exceptional experience for those we serve. You’ll work closely with clients over the phone, perform behind-the-scenes administrative tasks, and support our mission of client-centered advocacy.

This position requires a combination of:

Excellent communication and phone skills

Strong administrative abilities

Compassion, empathy, and attention to detail

Responsibilities As a Benefits Representative, you will support our clients and legal team through a variety of accounts receivable and administrative tasks, including:

Monitoring assigned accounts to identify outstanding debts

Contacting clients and the Social Security Administration regarding payment status

Engaging in high-volume phone communication

Negotiating payment plans and payoff timelines

Handling client questions or concerns with professionalism and empathy

Investigating and resolving payment discrepancies

Updating account statuses and maintaining accurate database records

Building positive relationships with clients and internal team members

Qualifications:

Strong administrative fundamentals

Clear and professional communication skills

Ability to multitask and stay organized under pressure

Self-motivated with a high level of productivity

Empathetic and client-focused mindset

About Parmele Law Firm: The legal team at Parmele Disability Advocates brings decades of collective experience in disability law and has helped tens of thousands of individuals secure the benefits they rightfully deserve. What began as a small operation has grown into a dedicated team serving clients across multiple states. While our offices are primarily based in the Midwest, our services extend beyond state lines, allowing us to assist individuals nationwide.

Flexible work from home options available.