Job Description

Job Description

At XcelHR, our mission is to help business owners thrive. Our experienced team of professionals is dedicated to being a part of a business owner's toolkit, so they have the time to focus on what they love - their business. We pride ourselves on our service-oriented culture and our commitment to achieving and fulfilling our clients' needs and expectations. We are seeking individuals who desire to excel in a full-service organization.

Position Overview: We are looking for a Benefits Specialist to join our team to support full-range benefits administration and customer service to our clients and their employees. The position is expected to exercise a defined set of functions daily, exercising autonomy in matters of administration and auditing of benefit plans.

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Essential Functions:

• Responsible for ensuring all benefit plans are administered correctly and efficiently while adhering to deadlines of the plans.
• Analyze, audit, and prepare monthly insurance carrier remittances along with sending check requests to the accounting department.
• Collaborate with payroll regarding deductions or termination of employee's and/or client's benefits.
• Responsible for additions and terminations in the HRIS system as well as with the carriers.
• Responsible for the HRIS system as it pertains to the benefits and ACA.
• Management of the vendors and their online carrier portals.
• Provide functional guidance and direction to employees and clients on benefit offerings.
• Respond to employee requests/inquiries regarding their medical, dental, vision, flexible spending, HSA, and life insurance plans.
• Facilitate employee benefit meetings as it pertains to benefit renewals for existing clients and administer plans to new clients.
• Work with managers, insurers, and internal departments to maximize plan performance and the employee experience.
• Research and resolve escalated employee issues with insurers and draft responses with guidance from Benefits Manager as needed.
• Understand the ACA requirements and send out monthly ACA reports to the clients.
• Administers COBRA paperwork and payments.
• Coordinate the on-boarding process with sales and payroll as it pertains to benefits.
• Provide exceptional customer service experience to all clients and employees of those clients.

Qualifications:

• Associate’s degree or Job-Related Experience.
• At least two years of experience in a full-spectrum Benefits Specialist role, in a high-volume workload environment.
• Demonstrated success in a Customer Service role (internal or client-facing).
• Excellent data entry skills with high accuracy and attention to detail.
• Strong computer skills in Microsoft Office products, especially Excel.
• Outstanding problem-solving and analytical skills.

XcelHR is an Equal Opportunity Employer Core Values: Integrity, Passion, Respect, Honor, Excellence, Ownership, and Enthusiasm.

Company Description

At XcelHR, our mission is to help business owners thrive. Our experienced team of professionals is dedicated to being a part of a business owner's toolkit, so they have the time to focus on what they love - their business. We pride ourselves on our service-oriented culture and our commitment to achieving and fulfilling our clients' needs and expectations. We are seeking individuals who desire to excel in a full-service organization.

Company Description

At XcelHR, our mission is to help business owners thrive. Our experienced team of professionals is dedicated to being a part of a business owner's toolkit, so they have the time to focus on what they love - their business. We pride ourselves on our service-oriented culture and our commitment to achieving and fulfilling our clients' needs and expectations. We are seeking individuals who desire to excel in a full-service organization.