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Customer Service Representative 1

S R INTERNATIONAL INC

Customer Service Representative 1

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    Job Description:

    This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.

    This may require specialists to follow up with applicants a number of times.

    Training will last 7 weeks roughly, all in person. Resources may be transitioned to FTE after this training period.

    Training will last 7 weeks roughly, all in person. Resources may be transitioned to FTE after this training period.

    • Resource MUST be able to start on 7/27/2026 (expedited onboarding is required). They must be comfortable working onsite as position is 100% on site

    • In the event the contractor is converted to a full-time employee, the total conversion fee payable is capped at a maximum of $2,000.

    • Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.

    • HireRight must be used for Background Checks and Drug Screenings

    Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

    Skills Required

    2+ Years of Customer Service experience

    Able to work onsite and have reliable transportation

    High School Diploma

    Strong Written and Verbal Communication Skills

    Skills Preferred

    Experience Performing Eligibility Reviews

    Previous Insurance Adjudicator Experience