Summary: The Customer Service Representative (CSR) is the primary point of contact for employees and retirees who need assistance. A CSR is enthusiastic about helping people take advantage of savings opportunities and maximizing the benefits available to their employees. Additionally, a person in this role is expected to provide solutions and design input to the platform and employee experience to increase satisfaction and as an extension, revenue.

Responsibilities:

Respond promptly to incoming calls and emails

Update and ensure delivery of monthly reporting

Determine appropriate course of remediation for employee issues

Collaborate with brand team to resolve offer issues

Monitor and review client satisfaction

Design and implementation solutions to improve user experience and platform utilization

Utilize essential industry tools, including Salesforce and Microsoft Office

Requirements:

Bachelor’s Degree or equivalent experience

Excellent verbal and written communications skills

Critical thinking ability

Reliability, enthusiasm, and adaptability

Ability to prioritize and self-manage workload

Ability to work in team environment

Fundamental knowledge of Microsoft Office Suite (Outlook, Excel, Word)