Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Pay: Depends on experience, $14/hr+ ($30k - $35k/yr) + Bonus, benefits listed below

JOB SUMMARY

At a high level, this position answers incoming client telephone calls, and dispatches all service calls. The dispatcher is responsible for ensuring maximum scheduling efficiency without compromising client satisfaction. This role is for a new plumbing company to the area. At first, the role will handle both customer care and dispatching, and after the company grows the roles will split. The person in this role has an opportunity to move to an office manager position as the team grows! My vision is to create a place where people want to come to work, feel valued and appreciated, and enjoy what they do serving the customers.

JOB DUTIES - Client Care Representative

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

JOB DUTIES - Dispatching

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue

Makes every effort to compress call scheduling to effectively maximize productivity and revenue

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber

Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment

Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time

Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues

Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Excellent verbal and telephone communication skills are essential

Positive and high energy

Must have good computer software skills (Excel and word)

Prior customer service experience preferred

Ability to be flexible - There are periods of time things will be slow, and periods of time where things are hectic.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.