Job Description

BERMAN SUBARU OF CHICAGO IS LOOKING FOR A SERVICE LANE MANAGER! $125,000+ A YEAR! (Salary + Commission)

As an SERVICE LANE MANAGER you will be responsible for assisting with training, motivating, counseling and monitoring the performance of the service department staff. The SERVICE LANE MANAGER also ensures proper maintenance & compliance with warranty/policy/safety procedures and ensures customer vehicles are serviced properly and in a timely manner. In addition, you will be responsible for writing up repair orders, maintaining at or an above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction.

JOB RESPONSIBILITIES

• Greet customer promptly on the Service Drive

• Obtain customer and vehicle Information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.

• Prepare a complete and accurate estimate of cost for labor and parts.

• Establish follow-up times

• Monitor the progress of each vehicle throughout the day and update customers frequently.

• Verify the final invoice reconciles with the work performed on the repair orders.

• Comfortably and clearly explain all completed work and charges to the customer

WHAT ARE THE BENEFITS?  We offer Paid Time Off, Medical/Dental/Vision/Life Insurance, 401K, Automotive Discounts, AND opportunities for growth!

Come and work alongside our seasoned and stable management team!

Qualifications

• Proven track record of above average CSI with 5 years experience as a Service Advisor in a Dealership

• Detail Oriented

• Managerial Experience (1 year preferred) 

• Strong focus on Customer Service 

• Solid Technical Skills in Automotive Repair

• Must be able to pass a Motor Vehicle Report

• Must be willing to submit a Background Screening

Additional Information

All your information will be kept confidential according to EEO guidelines.

Category: Customer Service, Sales, Management

If hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.