Job Description

Job Description

Job Title: Customer Service Representative Department: Customer Service

Reports to: Inside Sales Manager

Organization:

Berne Apparel is a manufacturer and distributor of work and outdoor apparel. The company offers a full line of industrial wear, insulated work clothing such as bib overalls, jackets, coats, coveralls, work jeans, shirts, sweatshirts and accessories for men, women and youth. Distribution of products is primarily concentrated within the United States, with some distribution in Canada, to farm and home retailers, sporting goods retailers, uniform resellers, and promotional products distributors.

Job Descriptio n: Customer Service Representatives serve customers by providing product and service information, processing customer’s orders and returns, and resolving problems related to product and service.

Primary Responsibilities:

• Processing orders received via phone, e-mail, fax or other methods
• Processing return authorizations
• Obtain customer’s needs by answering phone calls
• Address customer’s questions regarding inventory levels, basic product information, or general order status.
• Resolves product or service problems by clarifying the complaints of customers, determining the cause of the problem, and escalating the problem to the appropriate department.
• Contributes to team effort by accomplishing related projects as needed by management
• Protects the ethics and values of the company
• Successfully completes other job assignments related to the care and maintenance of customer accounts

Qualifications:

• Associates degree or higher preferred
• Computer Skills: Microsoft Office Suite including Excel and Word, proficient keyboarding skills
• Personal skills: Excellent verbal and written communication skills, problem-solving, time management, multi-task oriented, attention to detail, intrinsic motivation