Job Description

Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

JOB DESCRIPTION:

Our local State Farm agency owner is currently looking for a talented, caring individual to join their agency team where you'll play an important role in the operation of the agency. In partnership with the agency owner, you'll set strategy and initiate best practices for customer contact and monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts — with the ultimate goal of continuously strengthening and enhancing customer relationships

ROLE REQUIREMENTS INCLUDE BUT NOT LIMITED TO:

• Customer service experience

• Cross-sell current customers auto, home and business products

• Experience with PC software applications, Microsoft Office Suite, Internet Explorer, etc.

• A valid driver's license

You'll work as part of a team in an office setting.

The customer loyalty specialist is a staff member of the agency and not an employee of State Farm