Benefits:
401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
Job Overview Responsible for performing a variety of customer service and administrative tasks essential for managing the customer journey and ensuring a world-class experience for all callers whether it be clients directly, family members, or third-party providers directly related to our customer base.
Pay Range $40K - $50K annually DOE
What We Offer:
Remote First Company
Collaborative Culture
Generous Paid Time Off
Volunteer Time Off
Paid Parental Leave Policy
401K Matching
Medical, Dental, Vision
FSA & HSA Options
Mental Health Benefits
Professional Development Opportunities
Duties & Responsibilities
Teamwork: Under the direction of Best Life Brands leaders in the operations and/or technology departments, this role serves as a centralized concierge representative across multiple brands while interfacing with various departments internally.
Availability: Must be available general business hours M-F. May be required to work weekends and holidays with additional earning potential.
Customer Assistance: Provide prompt and professional assistance to customers via telephone, email, chat, or other communication channels.
Inbound and Outbound Calls: Handle incoming calls from customers seeking help, information, or solutions. Make outbound calls for follow-ups, surveys, or proactive customer engagement.
Product/Service Knowledge: Acquire and maintain in-depth knowledge of the company's products, services, policies, and procedures to effectively assist customers.
Data Entry: Accurately document customer interactions, issues, and resolutions in the company's customer relationship management (CRM) system.
Compliance: Adhere to company and industry regulations, including privacy and data protection laws, while handling customer information and transactions.
Quality Assurance: Maintain high-quality service standards by adhering to call center scripts and protocols. Participate in ongoing training and quality improvement initiatives.
Performance Metrics: Meet or exceed performance metrics, such as call handling time, customer satisfaction scores, and resolution rates.
Team Collaboration: Collaborate with colleagues, supervisors, and other departments to resolve complex issues and improve overall customer service.
Appointment Setting: Schedule and set appointments in appropriate time slots which goes in line with learning services.
Skills & Qualifications:
Communication Skills: Strong verbal and written communication skills are essential for effective customer interactions.
Patience and Empathy: The ability to remain patient and empathetic, even in challenging or stressful situations, is crucial for handling customer complaints and frustrations.
Product/Service Knowledge: Familiarity with the different services and the ability to learn and adapt to new information.
Computer Skills: Proficiency in using call center software, CRM systems, Google Workspace and other relevant tools.
Discipline: Must be able to work remote without direct supervision, but with self-accountability to go above and beyond for others the way you would want someone to treat your own family members
Adaptability: The capacity to adapt to a fast-paced and ever-changing work environment.
Conflict Resolution: The ability to de-escalate conflicts and handle difficult customers professionally.
Time Management: Effective time management to meet performance targets and handle multiple customer interactions simultaneously.
Teamwork: The willingness to collaborate with colleagues and contribute to a positive team atmosphere.
Education: High School Diploma or Equivalent; graduation from technical school or one year in medical office environment preferred.
About Us: Based in Troy, Michigan, Best Life Brands, LLC is a holding company that includes ComForCare and At Your Side, premier franchised providers of home care; CarePatrol, the nation's largest franchised senior placement organization; Blue Moon Estate Sales, the leading estate sale franchise in the U.S., and Boost Home Health Care, dedicated to providing superior in-home nursing, therapy, and home care services, which together include more than 500 franchise locations across the U.S. and Canada. With a private equity investment from The Riverside Company, Best Life Brands is a platform of award-winning complementary businesses that serve people along the continuum of care.
This is a remote position.