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Entry Level Customer Service Position

Best Maids

Entry Level Customer Service Position

Hickory Hills, IL
Full Time
Paid
  • Responsibilities

    Are you enthusiastic and reliable ready to join our team? Do you enjoy working with other people? Are you looking for advancement and growth? If you answers are yes, then you may be right fit to join our team in Hickory Hills location.

    We are service company proud to be in business for over 20 years. We deliver peace of mind, not just to our customers but to our valuable employees as well. And we looking for someone to join our team and help us cultivate our culture of:

    Personal Growth: We provide opportunities for success and a path towards mentoring and leadership.

    Promoting Healthy Living: We ensure employees can have the work life balance they need to lead healthy, happy and fulfilling lives.

    Professional & Personal Excellence: We maintain a high level of business acumen and respect towards ourselves and others.

    Teamwork: We focus on supporting one another till each job is complete; along we are great, together we are brilliant.

    Accountability: We take ownership and responsibility for how we show up to work, perform and interact with others.

    Integrity: We value transparency and conduct ourselves honestly in all interactions.

    Pride in Our Work: We hold our heads high knowing we have given our best effort and completed a job well.

    Responsibilities:

    Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

    Document all inquires, requests, resolutions, and follow-up tasks

    Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

    Display a courteous and empathetic attitude to all customers

    Perform research to answer customer inquiries and requests

    Keep customer accounts current by updating databases during calls

    Answering customers queries and questions.

    Sales reporting and tracking day to day progress

    Keeping constant contact with existing customers

    Other office duties.

    Requirements:

    High school diploma or general education degree (GED) required

    Experience working with inbound and outbound calls, customer retention, and inside sales preferred

    1 year of customer service experience

    Ability to learn

    Willingness to advance

    Be willing to take responsibility and accountability.

    Excellent interpersonal and communication skills - written, verbal and listening

    Proactive in problem solving

    Detail oriented

    Comfortable working in a high volume role

    Ability to work in a team environment

    Ability to effectively relate to a customer

    Demonstrated ability to prioritize tasks and manage time efficiently

    Basic computer skills in various software and web-based applications

    Benefits:

    Paid time off (vacation and personal/sick days)

    Valuable experience

    Growth potential/Opportunity for advancement

    Weekly pay

    Steady hours you can count on (no nights or weekends).