We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Weekends are required. Responsibilities: • Mitigate customer complaints as needed • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Work with the housekeeping staff to ensure rooms are ready for new guests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • High school diploma, GED, or equivalent • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $15 - $15.50 hourly

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