Best Western Premier Peppertree is seeking dynamic and service-oriented individuals to fill a full time Hotel Concierge and Lounge Attendant position. Candidates must have availability to work evening shifts from Wednesday through Saturday.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Primary responsibilities include:

• Providing the highest level of customer service to our guests at all times

• Interact with guests and provide guidance for things to do in Bend

• Serving complimentary drinks to VIP Guests

• Mixing basic drinks and pouring draft beer

• Processes guest checks and payments in compliance with cash handling, credit card and room charge processing and accounting policies and procedures.

• Upselling food & beverage options to guests

• Maintain clean bar and ashtrays including proper removal of trash, empty glasses, etc.

• Thoroughly clean bar and properly return equipment and supplies to proper areas at end of shift.

• Ensure all liquor is properly secured before, during and after shift.

• Perform assigned side-work.

• On time and at work when scheduled, and in proper uniform.

• Attend department meetings as scheduled.

• Consistent professional and positive attitude and actions when communicating with guests and associates.

• Report incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.

• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Any other tasks / duties as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education plus bartending training. One or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service. Knowledge of and ability to properly prepare mixed drinks and other beverages. Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations. Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of job and it is performed inside with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 pounds. While performing job duties, the associate is required to listen, speak and write. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.