As an Operations Manager with BestPack, you will monitor how the organization carries out daily operations. This position works closely with department heads and upper management to promote business growth by maximizing company procedures. We are looking for a self-driven, enthusiastic individual with strong problem-solving and communication skills. The ideal candidate will prioritize processes and proactively identify and fulfill production needs.

Responsibilities:

Define, implement, and revise operational policies and guidelines for the organization

Develop and execute new growth directives

Work with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs

Liaise with department heads to develop financial plans and ensure company-wide operational compliance

Mentor and coach middle management, as well as related departments

Keep track of the company’s revenue margins and conduct budget reviews to maximize profits

Oversee client support services

Manage procurement and resource allocation

Liaise with other managers to formulate objectives and understand requirements

Support, motivate, and provide guidance to operations staff

Organize workflow to meet specifications and deadlines

Develop and evaluate workflow policies and procedures that improve efficiency without compromising safety or quality

Determine amount of necessary resources (workforce, raw materials, etc.)

Ensure output meets quality standards

Enforce health and safety precautions

Education, Skills & Experience:

5-10 years of experience working in an operations role, with a minimum 5 years in management and leadership capacity

Excellent leadership and organizational abilities

Superior knowledge of industry regulations and operational guidelines

In-depth knowledge of data analysis software packages

Working knowledge of customer relationship management (CRM) packages

Excellent written and oral communication

Proven knowledge of performance evaluation metrics in a business setting

Demonstrated experience in operations management or direction

Knowledge of, and experience implementing and upholding, quality standards and health & safety regulations

Experience conducting performance evaluations and analyzing performance metrics

Demonstrated experience with creating budgets

Experience in reporting on key production metrics

Proficient in MS Office and ERP software

Strong decision-making skills and a results-driven approach