Job Description

Customer Support Specialist

WHY BESTERGO?

BESTERGO is a subsidiary of one of the top sellers of TV wall mounts and audio-visual accessories, and has rapidly expanded their product lines to include ergonomic office accessories along with small home appliances and other consumer products to help maximize customer experience. BESTERGO designs innovative and creative audio visual solutions that help enhance the performance of audio-video related products and offers consumers unique, quality and affordable options while also focusing on simplicity, use and safety.

Our mission is to provide the highest level of product support and customer service to the users of our assorted product lines in a timely, efficient and professional manner. To help maintain this goal, we are seeking experienced candidates who exemplify exceptional customer service skills and enjoy problem solving on behalf of others. As a Customer Support Specialist, it will be a critical part of your position to listen and identify customers’ needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively problem solve and offer resolutions in a timely manner to maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to receive in-bound calls and provide professional level of product support when customers and users contact customer service.

• Identify factors and steps necessary to assist customers on how to properly install tv wall mounts, answer questions and provide other product line knowledge.

• Successfully respond to routine as well as more complex customer service calls and inquiries with minimal-to-no supervision.

• Support and follow-up with customers through phone, text and email.

• Provide appropriate solutions and detailed product information.

• Maintain and update call records on status of customer service inquiries.

• Navigate software and internet with multiple browsers, email, social media, instant messenger and chat tools.

• Review instruction manuals, product information and on-line listings.

• Collaborate with other team members to help improve processes and the overall customer experience.

• All other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• Minimum of 1 to 3 years of customer service, product support, install or other related industry experience.

• Experience in consumer electronics industry, retail or installation with an emphasis in television wall mounting, ready-to-build furniture, office and small home accessories beneficial.

• Detail-oriented with ability to understand and communicate written instructions, procedures and guidelines.

• Strong customer service and analytical skills.

• General understanding of consumer electronics industry and related product lines.

• Familiarity or understanding of metal fabrication, fasteners or accessories helpful.

• Associate or bachelor’s degree in business preferred, or equivalent work-related experience.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

• Ability to focus, concentrate and devote undivided attention to customer calls during designated work hours.

• Strong computer skills required to navigate software and internet with multiple browsers, email, social media, instant messenger and chat tools.

• Knowledge of televisions, tv wall mounts, accessories or specifics with sheetrock, drywall and installation of hardware or related work experience preferred.

• Ability to work-well independently with strong time-management and organization skills.

• Understanding of consumer electronics or inner-wall construction.

• Interest and ability to learn new products lines.

• Strong written and verbal communication skills.

• Problem-solving and effective resolution skills.

• Passion for providing outstanding customer service.

There is an immediate opening for a remote Customer Support Specialist position within the company due to continued growth and sales. This full-time position requires a work area within your home that can be dedicated to customer service support, free of noise and other distractions during designated work hours of 10 am to 7 pm (Central Standard Time), Monday thru Friday.

Product line training, company computer and other materials provided along with assistance to the company's official toll-free customer service phone number for set-up in home office. This remote, full-time (40-hour a week) position provides support Monday thru Friday from 10 am to 7 pm (Central Standard Time), and reports to the main offices located in Minneapolis, MN. ErgoAv is the retail ready brand of AV accessories. Perlesmith, Huano and Pipishell are brands part of the parent company's product lines as well.

Interested and qualified candidates are invited to submit their resume with cover letter.

Equal Employment Opportunity Employer. All qualified applicants will receive consideration for positions without regard to age, race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, disability, veteran status and any other legally protected basis.

Reasonable accommodations may be made to help enable individuals with disabilities perform essential job functions.

Company Description

BESTERGO is a subsidiary of one of the top sellers of TV wall mounts and audio-visual accessories and has rapidly expanded their product lines to include ergonomic and office accessories along with small home appliances and other products to help maximize consumer experience. BESTERGO designs innovative and creative home, office and audio-visual solutions that help enhance the performance of audio-video related products and offers consumers unique, quality, and affordable options while also focusing on simplicity, use and safety. Our mission is to provide the highest level of product support and customer service to the users of our assorted product lines in a timely, efficient and professional manner.