Job Description

CAREER OPPORTUNITY: CUSTOMER RELATIONS SPECIALIST - BETTER BUSINESS BUREAU – CINCINNATI, OH

ARE YOU READY TO JOIN AN ORGANIZATION THAT SETS THE STANDARD FOR ETHICS AND EXCELLENCE IN BUSINESS? ARE YOU AN EXCELLENT LISTENER? DO YOU THRIVE IN ANSWERING QUESTIONS AND PROVIDING EFFECTIVE SOLUTIONS TO CUSTOMERS? IF SO, JOIN BBB CINCINNATI!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance. This will include advising and providing information on businesses and answering consumer questions and complaints. Additionally, you will be responsible for processing all return mail and email as well as publishing complaints in accordance with established BBB policy. You will be a professional that facilitates and fosters ethical communication with all those with whom you interact.

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must have strong active and effective listening skills as well as strong time management and outstanding verbal and interpersonal skills. You must be organized, confident, respectful, detail oriented, and remain calm under pressure. Other qualifications include:

• Associate’s Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Attention to detail, thoroughness, and accuracy
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette

The BBB is the standard of ethics in our region! We offer a work environment of ethics, integrity, collaboration, and a passion for serving our community. Apply today to come join our team!

Employer is EEO/M/F/V/D.

Company Description

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across North America, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation.