Job Description
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A BETTER OPPORTUNITY:
As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.
Note: This role may require some weekend availability.
Responsibilities will include:
ABOUT YOU:
The Better mission is rooted in values that drive us.
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.