Job Description

We are seeking a Merchant Services Client Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Identify and resolve client technical issues
• Develop and display in depth knowledge of supported products and services
• Pull, interpret, and synthesize information from multiple databases
• Manage and record tasks and data using an internal ticketing system
• Clear and effective verbal and written communication with both clients and vendors

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Facility with CRM and/or internal ticketing systems, prior experience a plus
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite preferred
• Computer literacy a must
• High school or equivalent preferred

Company Description

Bevel Payment Solutions is a nationwide leader in the credit card industry, providing cost-saving solutions for a wide range of merchant accounts, including retail, restaurant, e-commerce, mail order, and telephone order businesses. The Bevel team was founded in 2009, with years of combined experience in the payment service industry. Bevel consist of seasoned professionals who understand the value of helping merchants stay in compliance, working with them to qualify for the best pricing.