Job Description

The Beverage Cart Attendant is responsible for taking the guest’s food and beverage orders. This is a fast-paced position with constant customer/member interaction. This person must be highly motivated, energetic, and possess great communication and organizational skills.

Represent the Club with Professionalism:

• Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.

Food and Beverage Service:

• Accurately take and deliver food and beverage orders, ensuring prompt and courteous service.
• Handle all guest checks according to Hotel policy, ensuring accurate billing and secure handling of transactions.
• Possess knowledge of alcohol and understand drink and bar service standards.
• Maintain a neat and clean workstation.

Event Support :

• Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.

Cart and Storage Maintenance:

• Clean, organize, and stock the beverage cart and storage area to ensure efficient service.
• Regularly check inventory levels and restock as necessary.

Member Engagement:

• Make every effort to learn members’ names, interests, etc., to provide personalized service.
• Accommodate all member/guest needs/requests promptly and courteously.

Guest Service:

• Assist guests in a friendly, professional manner to provide the best possible service as specified in The Grand Del Mar’s service standards.

Professional Appearance:

• Maintain a congenial appearance to positively represent the Club.
• Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.

Independent and Team Work:

• Work well independently and collaboratively with the support team at the Clubhouse.
• Maintain communication with colleagues to ensure seamless service.

Equipment and Supply Management:

• Maintain pars and equipment as needed to accomplish all service tasks effectively.
• Report any maintenance or supply issues to the supervisor promptly.

Completion of Side Work: Complete all side work as assigned by the Supervisor or Manager, including cleaning tasks and preparation for the next shift.

Feedback Implementation:

• Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.

Training and Development:

• Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.

Adhere to Safety Regulations: Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.

• Understand and apply golf course etiquette to enhance the guest experience.

Other Duties: Perform other job-related duties as assigned by the Clubhouse Grill General Manager or Director of Golf, ensuring flexibility and adaptability to meet operational needs.

Qualifications

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Education : High School graduate or equivalent, demonstrating basic educational attainment.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Sales Skills: Ability to upsell and promote menu items to enhance guest satisfaction and increase sales.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication: * Must be able to communicate effectively with members, guests, and employees. * Proficiency in the English language is essential for clear communication. * Multilingual abilities are a plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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