Job Description

This is our direct client opening for CUSTOMER INSIGHTS  ANALYST/MANAGER, SAN JOSE, CA. This is a 12+ MONTHS LONG TERM CONTRACT POSITION.

The Customer Insights  Manager  will  work  with  insights  professionals  to  identify  and  prioritize  key  business  issues  and  bring  together  the  wide  variety  of Adobe’s insight  sources to  drive  impact  to  the  Creative  Cloud  Business  (  think  Photoshop,  Illustrator,  and other  creative  apps). 

The researcher  will  own  one  or  more  tracking  studies  (e.g.,  new  subscriber survey,  customer satisfaction survey)  and  support  ad-hoc  studies to  inform  and  influence  strategy  for  customer  onboarding, engagement  and  retention.

SKILLS

5+ years demonstrated  experience  in  consumer  insights  or  market  research  (quant  and  qual)

Proven ability  to  synthesize  research and  analytics  into  clear  insights,  and  to  deliver  actionable recommendations

Consultative  skills  to  partner  with  key  stakeholders  at  all  levels  to  develop  research  plans  and insights

Extensive  experience  with  vendor  and  project  management

Experience  understanding  and  partnering  with  analytics teams  to  deliver  robust  insights

Knowledge of statistical  and  multivariate data  analysis

Strong communication and  presentation  skill

Skilled  presentation  creator  and  communicator  to  convey  insights  supported  by  data.

Strong interpersonal  and  collaboration  skills

High tech industry,  SaaS  experience preferred

Knowledge of data tools  such  as  SPSS,  Power  BI,  Tableau,  SQL  a  plus

EDUCATION/EXPERIENCE

5+  year of  experience

Graduate  degree  in  business,  market  research  or  social  science,  or  equivalent  experience  preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.