Employment Status: Full-Time
FLSA: Non-Exempt
Reports To: Residential Service Manager
The Preventive Maintenance Technician is responsible for the repairs and maintenance of heating, refrigeration, air conditioning and ventilation equipment sold or serviced by the company. Responsible for maintaining the quality of work up to acceptable company standards, and for representing the company to the customer in a professional manner that promotes good long-term relationships.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be courteous, neat, clean, and in uniform at all times.
- Complete necessary repairs and maintenance in a professional & profitable manner.
- Ask for help if a problem cannot be found within a reasonable length of time (usually 1 hour for residential) after arrival.
- Adhere to proper procedures in the use of paperwork (time cards, work orders, return material tags, etc.) and electronic devices. Input accurate information utilizing the devices regarding Service Repair, Preventive Maintenance and Construction repair before leaving the job.
- Collect C.O.D. payments from customers according to service department policy.
- Inform Residential Service Coordinator of whereabouts at all times. Report to RSC upon completion of each job and at the beginning and end of each day, and to notify the RSC of parts needed for completion of job.
- Maintain service truck inventory according to the standard service truck inventory list. Shortage will be the responsibility of the P.M. Technician.
- Notify dispatcher of parts needed for completion of a job.
- Maintain vehicle organization & appearance, both inside and out on a weekly basis. Report any mechanical problems to the vehicle maintenance coordinator.
- Maintain and protect company assigned tools and report any deficiencies to the Residential Service Manager or P.M. Field Supervisor.
- Coordinate with the Residential Service Manager or RSC in matters that may be beyond authority or ability to handle.
- Report to the Residential Service Coordinator when he will not be working. Ample notice must be given.
- Be available to work out of town if needed with ample notice, based on business needs. May include overnight stay.
- Responsible for the purchase, upkeep and replacement of personal hand tools, meters, and other specialized tools required to perform job duties.
- Input/edit all model, serial numbers, and filters for customer location.
- Available for after-hours emergency service and the on-call schedule.
- Commit to involving customers in company service agreement programs.
- Promote sales of new equipment and accessory items.
- Follow EPA and company CFC policies.
- Perform other duties as assigned.
Required Skills/Abilities
- Excellent verbal communication and customer service skills.
- Ability to work without close supervision.
- Previous experience troubleshooting electrical and mechanical systems.
- Basic knowledge of ductwork design and construction.
- Experience in refrigeration pipe fitting and installation.
- Good mechanical skills required.
- Ability to perform the job in a neat, professional manner.
Minimum Requirements
- High school diploma.
- Trade School or equivalent.
- Complete a minimum of 30 hours continuing education annually.
- Minimum Type I and II C.F.C. certification.
- Must be registered with the State of Texas Licensing and Regulations.
- Must have a valid driver’s license and pass insurance requirements.
- Must gain knowledge and training to become a service technician.
Physical Demands and Working Conditions
- Physically able to perform the work by lifting at least 50 pounds over the waist.
- Must not be afraid of heights. Able to set up and climb ladders up to 40 feet.
_ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice._