Job Description

FULL BENEFITS!

JOB SUMMARY:

To Provide Customers with excellent Customer Service, by immediately addressing and resolving customer inventory inquiries or day-to-day issues.

ESSENTIAL JOB FUNCTIONS:

(Customer Account Representative):

· Maintain Daily line report on a saved excel spreadsheet on the shared drive.

· Notify corresponding plant of any missed shipments or shipping appointments.

· Resolve service problems by clarifying the customer’s issues; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.

· Arrange shipments for samples, dunnage, etc.

· Produce reports for customers as requested and report any inconsistencies and /or damage product immediately and assist customer with resolution.

· Bill/Invoice Customer as contracted (on a weekly or “as needed” basis)

· Update repack/reselect schedule as needed and inform Repack/Reselect managers of any changes.

· Maintain deadlines for projects and keep track of the completion status with Repack/Reselect Production team.

· Ensure all materials are obtained to complete projects on time.

· Assist in inputting physical inventory counts on an excel spreadsheet

· Verifying receiving info for Carton/parts on BOLs are correct

· Create layout for blanket POs for the upcoming year

(Office):

· Answer phone by second ring and return messages immediately (within 2 hours).

· Fax or email bill of ladings to contacts for all shipments

· Order supplies

· Keep Track of Supplies and need for ordering.

· Process Federal Express and UPS Shipments.

· Respond to emails in a timely manner

· As part of a team, cross-trains to provide support for other CSRs and administrative staff as needed or requested by Supervisor.

· Perform any other related duties assigned

· Punctuality and regular attendance is mandatory.

QUALIFICATIONS AND REQUIREMENTS:

· 2 to 3 years of experience in customer service, Warehouse industry preferred.

· Bilingual in Spanish and English required.

· Business certificate or AA degree preferred.

· Experience and knowledge in processing shipments through customs.

· Must have intermediate to advance MS Word, MS Excel, SAP and Computer skills

· Experience with multitasking, setting priorities, and meeting deadlines in a fast pace environment.

· Must be well-organized, detailed oriented, and able to work both independently and as a team member.

· Must be able to tactfully handle confidential material and information.

· Display superior customer service and quality focus

· Good documentation skills

· Ability to resolve problems and conflict

· Professional phone skills

· Good listening skills

· Ability to analyze information

· Must be able to read, write and communicate fluently in English

· Effective professional written and verbal communication skills

· You must have a basic knowledge of accounting (on the job training or degree).

· Minimum high school graduate

· Basic knowledge of MS based products is desired

Company Description

A full-service logistics company, Biagi Bros provides businesses and organizations with 3PL & supply chain solutions. Because our distribution centers, warehouses and truck terminals are strategically located throughout the U.S., we can resolve logistics challenges in creative ways. Biagi Bros. is a family-owned and operated company that was founded on a philosophy of relationship-driven business. More than three decades later, we still believe that our logistics company success is due to building lasting partnerships. Visit us at www.biagibros.com We are an equal opportunity employer. Veterans encouraged to apply.