Job Description

We are looking for a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information, resolving technical issues, taking inbound calls and making outbound calls. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Take Inbound customer calls
• Make Outbound customer calls
• Follow up with customers over the phone
• Schedule service and maintenance appointments
• Transfer calls
• Basic dispatching of calls
• Uphold company policies while keeping customers happy

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Basic knowledge about dispatching
• Basic technological skills (knows how to use office word, excel, outlook, etc)
• Prior experience preferred

Company Description

Biard and Crockett is more than simply a standard HVAC and plumbing company. While other companies specialize in one area and do an adequate job at the rest, our service professionals are trained and updated on all aspects and applications of cooling and heating services, indoor air quality solutions, and comprehensive plumbing services—from whole-house repiping and gas piping to water filtration and water heater services. We take pride in that we stand behind the quality of our work—We train you to be great at your trade.