GENERAL DESCRIPTION:

Under the supervision of the Executive Assistant, the Receptionist is responsible for the routing of all incoming calls, attend to visitors, deal with inquires on the phone, and face to face; and other various clerical functions. This position, at times, will also be available for clerical work for the administration department.

RESPONSIBILITIES:

1. Answer telephone, screen and direct calls appropriately, by utilizing the VIP system.

2. Greet persons entering the organization, and have them fill out the visitor sign in Sheet. Direct visitors/employees, from other centers, to their correct destinations.

3. Provide factual information regarding agency services and policies; which may require interpretation of rules and policies.

4. Prepares a variety of periodic and special reports, which may require gathering of information from different sources, compiling such data and arranging it into a proper format.

5. Type correspondence: reports, forms, schedules and a variety of other materials as per instructions.

6. File materials according to an established filing system; retrieves files and creates new files as required.

7. Uses a variety of standard office equipment: calculator, copy machine, and computer.

8. Assist receptionist at other centers in their daily activities, and provide coverage as needed, and update and maintain receptionist binder on a weekly bases.

9. Distributing lunch tickets and maintain a log to be turned in to the accounting Department. Monies collected will be stored under lock and key, and be tuned into Human Resources (HR Administrative Clerk) twice a week (Tuesday & Thursday).

10. Receive/distribute packages from FedEx, UPS, or other distribution companies, using the Delivery Sign in sheet.

11. Assist the mail room clerk if necessary in receiving, sorting, and routing mail to appropriate staff.

12. Forward telephone system to the exchange in the evening.

13. Participates in department monthly meeting by providing feedback and a written report on progress/issues on their assigned responsibilities.

14. Tidy and maintain the reception area, and Adheres to BSHS values, standards, and policies and procedures.

15. Performs other duties as assigned, logically related to the responsibility level of the current job description

Required Skills Required Experience

1. High school diploma or high school equivalency required.

2. One year of administrative/clerical office work experience preferred.

3. Have basic knowledge of multiple party phone system and have minimal typing skills.

4. Have knowledge of standard office practices and procedures, including filing and the use of standard office equipment.

5. Must have skill in dealing with callers, in person and over the phone. Also have excellent verbal and written communication skills, exercising courtesies and good judgement.

6. Must have a pleasant personality and present a professional appearance.

7. Must have reliable/dependable transportation to and from work.

8. Must be able to pay attention to detail, and have initiative

9. Knowledge of the Standard English spelling, prescribed format, grammar and punctuation.

10. Bilingual English/Spanish preferred.

11. Good computer skills and knowledge in Microsoft Office.

12. Must be able to lift up to 30 lbs.