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Guest Service Representative

Big Bear Frontier

Guest Service Representative

Big Bear Lake, CA
Full Time
Paid
  • Responsibilities

    Guest Service Representatives (GSR) provide service to any guest checking in or checking out of the resort.  In addition, the GSR provides information about amenities and services provided by the property to the guest and will take reservations information.

     

    ESSENTIAL FUNCTIONS:

    1. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
    2. The Guest Service Agent accurately and efficiently checks in and out guests using a computer system, input rooming lists and transportation requests. Efficiently and effectively maintain the Front Desk Outlook mail box and respond accordingly. Assist guests as requested, handle cash, answer telephones and make reservations; sell rooms, sell the hotel and send correspondence to guests.
    3. Pleasant, well groomed, neat and clean hands and nails, conservative jewelry and hairstyle, pleasant and professional, neatly trimmed beard or mustache, if applicable.
    4. Friendly, positive, professional, dependable, loyal, team and service oriented, interested in job and guests, willing to learn.
    5. Honest, able to efficiently and accurately operate the computer keyboard, organize and plan, detail orientated, willing to help guests, people oriented, patience, basic arithmetic, stamina to stand for long periods of time.
    6. Good Grammar, strong verbal skills, legible handwriting, able to effectively communicate with guests both verbally and in writing, pleasant phone voice.
    7. Basic understanding of guests’ needs, desires and methods of servicing to the guests’ satisfaction, adaptable to change.

     

    PHYSICAL REQUIREMENTS:

    These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

    1. Position requires standing during duration of shift.
    2. Position does require occasional assistance with luggage for guest up to 20 lbs.

     

    QUALIFICATIONS, EDUCATION, EXPERIENCE, SKILLS, AND ABILITIES:

    1. High School or equivalent
    2. Skills required in Excel, Word, Microsoft office. Hotel Property Management Systems experience is preferred but not required