Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you’re looking for a role where you make a difference every day, start your application today. Responsibilities: Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information Handle deliveries and manage incoming and outgoing mail Follow the correct sign-in procedures for visitors to keep our building secure Plan for company trips and outings and provide itineraries to ensure off-site activities are a success Respond to incoming phone calls and emails and make sure the right people receive all important information • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Maintain agent accounts and update them with new account information as needed • Manage an active group of agents (50-100 outbound calls per day) • Promote new company updates, training, socials, etc to our agents over the phone • Keeping the office and kitchen clean and tidy • Helping agents connect to the printer and wifi in our offices • Ordering supplies and marketing materials • Printing contracts, flyers, and marketing materials • Reserving conference rooms and checking in/out the open house and for sale signs Qualifications: High school diploma, G.E.D. or equivalent Well-versed in taking telephone calls and handling stressful situations Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills Has previous experience with word processing programs and basic computer skills At least one year of receptionist or administrative assistant, experience, or similar preferred • Bilingual (English and Spanish) • Outgoing with an A+ customer service approach • Ability to multitask and work on multiple projects at once • Able to thrive and work independently • Able to use logic and problem-solving skills to resolve urgent agent issues • An organized approach and ability to work around distractions • The ability to work well as part of a team • Sense of humor and enjoys working with people Compensation: $18 - $20 hourly

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Maintain agent accounts and update them with new account information as needed • Manage an active group of agents (50-100 outbound calls per day) • Promote new company updates, training, socials, etc to our agents over the phone • Keeping the office and kitchen clean and tidy • Helping agents connect to the printer and wifi in our offices • Ordering supplies and marketing materials • Printing contracts, flyers, and marketing materials • Reserving conference rooms and checking in/out the open house and for sale signs • Assist with projects assigned by the management team