Job Description

We are looking for an energetic, hard-working Call Center Agent to join our growing team. We have 20 stores in Southern and Central California with more opening in the near future. Big Brand Tire & Service is all about investing in our hardworking, dedicated employees in order to deliver the highest level of customer service in our industry. Apply now to join an organization that cares about our communities and the continual growth and improvement of our company and employees.

BENEFITS:

• Competitive hourly rate plus sales commission
• Company-paid Medical, Dental and Life insurance
• Vision insurance, Voluntary Life and Accident insurance plans available
• Paid vacation & holidays (after 6 months)
• 401k plan with company match
• Employee discounts and perks
• Training/Career progression opportunities

RESPONSIBILITIES:

Provide excellent customer service to all customers while adhering to Big Brand Tire & Service customer service values.

Duties include sales and service-related functions such as assessing customer automotive needs, selling products and services which satisfy both customer needs and company goals, scheduling appointments, creating invoices, receiving and transferring inventory, as well as following company policies and procedures. To carry out these functions, it is necessary for the Call Center Agent to be able to communicate professionally and effectively with customers and co-workers.

REQUIREMENTS:

• Sales or customer service experience
• Results oriented, self-starter with a strong work ethic and a high level of personal integrity
• Excellent written and verbal communication skills
• Detail oriented and the ability to manage multiple tasks
• Professional appearance, attitude and absolute dependability
• Computer literacy with competency in Microsoft Word and Excel
• Possession of a valid CA Driver's license and a driving record with no more than 2 points as reported on DMV K4 report.

PREFERRED EXPERIENCE:

Knowledge of tires and automotive services would be advantageous for someone new to this role.

Based off hiring requirements we may choose to use a staffing agency and would hire for full-time based on performance after 90 days. Big Brand Tire & Service is committed to protecting the safety, health and well-being of employees and individuals in our workplace. Big Brand Tire & Service is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, sex, national origin, age, religion, physical or mental disability or other class or category protected by federal, state or local laws.

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