PROGRAM SPECIALIST WHY YOU SHOULD JOIN OUR TEAM Our mission at Big Brothers Bigs Sisters of Broward County is to create and support one-to-one mentoring relationships that ignite the power and promise of youth, so all children reach and achieve their full potential. For over one hundred years, Big Brothers Big Sisters has been the largest and oldest volunteer-supported mentoring organization in the country changing the lives of children one at a time. BBBS of Broward offers competitive salaries, incredible healthcare benefits, and a flexible/hybrid workplace environment. We offer continuous trainings around professional development, team-building exercises, and encourage all staff to join opportunities for personal and professional growth. We are excited for you to join our dedicated and enthusiastic team in fulfilling the commitment to make a life-long impact in a child's life while surrounding yourself in a positive environment. We need your help to partner with parents/guardians, volunteers, donors, and partners in the community to hold ourselves accountable for each child in our program, so they achieve: Higher aspirations, greater confidence, and better relationships Educational success Avoidance of risky behaviors DUTIES AND RESPONSIBILITIES This position has a hybrid work schedule. You will be responsible for Enrolling and Matching children and volunteers. In addition to providing Match support to ensure child safety, you will help create positive impact through constructive and satisfying relationships between children and volunteers. Specific responsibilities include: Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Conduct volunteer and client (child & caregiver) enrollments, including individual orientations, interviews, and completion of any other enrollment processes. Assess and refer families for alternative or additional services as needed. Complete reference checks as necessary to gain additional data to complete the assessment process. Review all enrollment information and assessments and make recommendations for participation in the program contributing to successful match relationships. Effectively align volunteer interests and qualifications with service options of agency, determine matches, facilitate match meetings, provide support, assess training needs, and determine targeting goals. Consult with other service delivery staff and/or supervisor as appropriate to provide highest support level and collaboration to ensure smooth transition among functions. Develop, promote, and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies. Effectively utilize assessment tools to track match impact on youth development and conduct exit interviews at match closure. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data. Coordinate with partners to ensure the success of programs at schools, workplace, and community organization sites. Willingness to work occasional weekends or nights to accommodate client family schedules as well as agency wide fundraising and program activities, recruitment and additional events that support the mission of BBBS of Broward County. Travel Requirement is approximately 20% of work time. EDUCATION, RELATED WORK EXPERIENCE, SKILLS & KNOWLEDGE Education Level: Bachelor's degree in social work, mental health counseling, public health, psychology, or other community strengthening related field is preferred. Years of Related Work Experience: 3-5 years of related or equivalent work experience in Non-Profit program services, case management, community client support or similar. Skill Requirements: Effective and efficient written and verbal communication skills. Must have car, valid driver's license, and meet state required automobile insurance minimums. Proficiency in technical areas such as Microsoft Office: Sharepoint, Word, Outlook, Teams, and Excel. Proficiency with database and technology such as Matchforce/Salesforce and Dialpad is desired. Excellent oral communication skills reflecting solid customer service both in-person, electronically and via the telephone. Ability to use time effectively, work independently, focus on details, adapt to shifting priorities, and position and promote opportunities. Presentation skills to effectively promote the agency mission and vision, both internally and externally that move people to action is a plus. Minimal physical requirements to include walking, standing, occasional lifting, sitting at workstation and supporting community activities and events. Equal Employment Opportunity BBBS provides equal employment opportunities to all qualified individuals prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. All personnel who are responsible for hiring and promoting employees and for the development and implementation of university programs or activities are charged to support this effort and to respond promptly and appropriately to any concerns that are brought to their attention. BBBS Broward has a Zero Tolerance Policy for discrimination in our workplace. It offends our agency's core values which include a commitment to equal opportunity and inclusion. All BBBS employees, volunteers and community members are expected to join with and uphold this commitment. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. To join the BBBS team, apply by sending your resume/CV and cover letter to jenniferh@bbbsbroward.org