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Customer Support Specialist

Big Dock And Door

Customer Support Specialist

Santa Fe Springs, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a CUSTOMER SUPPORT SPECIALIST /  SALES SUPPORT SPECIALIST / to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

    • Handle customer inquiries and complaints
    • Responsible for vendor purchasing and follow up 
    • Perform initial quotes with clients and manage the process through fulfillment. 
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    ​QUALIFICATIONS:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • Proficiency with QuickBooks

     

    Company Description

    Big Dock and Door is the one-stop-shop for everything from garage doors and openers to warehouse accessories. Our goal is to provide the best products at the best prices with the best service. We take our slogan to heart "Big Brands, Big Service & Big Savings at Big Dock and Door". We are so confident in what we provide that starting this year, 2017, we will match any competitor's pricing for like products we offer. We want to earn your business and show you, our customer, why we are your one-stop shop for everything dock and door related!