Job Description
HOURS
Monday - Friday
8 hours a day, around core business hours
BENEFITS AND PERKS Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire 401(k) Plan with employer match
SUMMARY
Under direction of the Yardi Systems Manager, the Yardi Support Specialist will serve as the first and main point of contact for Yardi system users. The Yardi Support Specialist will provide quality support for employees, assist in identifying training needs, and collaborate with the Yardi Systems Manager to implement new Yardi services. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
ESSENTIAL JOB DUTIES
Yardi System Support
Serve as the first and main contact for Yardi system users; provide daily support to end users through troubleshooting, coaching, and consulting
Provide support while maintaining data and system integrity, following best practices
Research issues/problems that come up and work with the Yardi Systems Manager and Yardi Support to arrive at a solution
Monitors support tickets in the Service Desk database and reviews monthly results to recognize and communicate problem trends to Yardi Systems Manager and collaborate on appropriate action
Recognize both topic and user specific training needs and communicate those needs to the Yardi Systems Manager
Work with the Yardi Client Services team __ to ensure our requests are being handled timely; test programming changes, as necessary
Annual review of Yardi support articles for accuracy and relevance
Implementation Services
Assist the Yardi System Manager with the implementation of new sites in Yardi; perform data setup and testing to ensure an accurate transition to Yardi
Assist in the implementation of new modules and/or system capabilities not being utilized
Assist with upgrades and testing new releases of existing modules
Document system changes due to monthly upgrades and the effect on end users
Create step by step training documents for end users
Assist Yardi Systems Manager with setting up users and ensuring users have accurate access
Perform other duties and projects as assigned
QUALIFICATIONS
Education and Experience:
High school diploma or GED required
3 years Yardi and RENTCafe support and/administrator experience
Previous experience in Residential Property Management required; working knowledge of Yardi including market rate properties
Skills and Abilities:
Fluent in English and skilled in oral and written communication
Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
Ability to prioritize multiple requests and obligations for urgency of request and impacted user
Ability to interact effectively with both experienced and inexperienced users
Ability to build relationships, respect, and trust with customers and co-workers
Analytical and problem-solving skills
Self-starter who is highly organized and detail oriented
Physical Demands:
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.
Personal Protective Equipment : None
Work Environment : Office working conditions, hybrid environment
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