Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Support Engineer

Bigtincan

Support Engineer

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    APPLICATION SUPPORT ENGINEER - 100% REMOTE (USA)

    CITIZEN OR GREEN CARD ONLY

    Bigtincan is an AI-powered Sales Enablement Automation Platform that adapts to your sales process, delivering the right content for selling, training, and coaching at scale for all your teams and across all devices.

    Since our inception in 2011, Bigtincan has grown into a global company headquartered in Waltham, Massachusetts with offices in London and Sydney, Australia. Weve partnered with Apple, AT&T, and other technology leaders and are used by the largest, most successful companies in the world such as, Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award winning platform is recognized by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.

    Requirements

    REQUIREMENTS

    The Support Engineer is a position with responsibilities that align with Bigtincans Customer Support organization. The successful candidate for this position will have a wide range of industry, technology, and support acumen along with a strong mobility solutions and administrator background. The candidate should have deep experience in either pre-sales or post-sales engineering for a VAR or SasS platform. The Support Engineer will work closely to support customers, Bigtincan sales, business development, and product engineering teams.

    Essential Duties and Responsibilities:

    • Provide technical support and issue resolution to our customers through ongoing issue triaging via phone, email or remote web session.
    • Engage directly with customers to assess and reproduce submitted issues. Provide solutions and/or workarounds to customers in a clear, friendly manner.
    • Collect information and document bugs with Engineering for product issues that are impacting customers.
    • Escalates urgent problems requiring more in-depth knowledge.
    • Proactive thinker with a proven ability to follow and provide long term solutions.
    • Experience working directly with customers via phone, email, or remote access.
    • Participate in on-call rotation to provide after-hours support

    Qualifications and Experience:

    • 3-5 years of experience in an Enterprise Technical Support for SaaS applications
    • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
    • Strong analytical approach for diagnosing and troubleshooting to resolve technical problems and issues.
    • Good knowledge of computer systems (Windows, iOS)
    • Working knowledge of the components in cloud/web applications (AWS, Salesforce, Google Drive, Gmail, O365).
    • Ability to learn new technologies quickly.
    • Experienced in handling issues around Salesforce and other CRM integrations, APIs, and Single Sign On

    BENEFITS

    Bigtincan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.