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Bilingual Client Help Desk Representative - Remote

C

Career Personnel

Bilingual Client Help Desk Representative - Remote

Montgomery, AL
Full Time
Paid
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  • Responsibilities

    WORK FROM HOME - CONTRACT TO PERMANENT CLIENT HELP DESK REPRESENTITVE

    BILINGUAL (FLUENT IN ENGLISH AND SPANISH)

     

    **MUST LIVE IN THE MONTGOMERY AREA AS TRAINING WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.**

    Onboarding will be over teams/remote. We have a team training in Montgomery that will be 1/5-1/9 that we will bring the entire team to Montgomery for training. Check in on 1/5 by 4:30 pm and Check out 1/9. Training will be 08:00 am to 05:00 pm Tuesday, Wednesday, and Thursday. Meals are provided as well as hotel stay. Travel to the site is not reimbursed.

     

    Schedule: 10:00 am -07:00 pm Central Time Monday-Friday.

    Pay: $17.50 per hour to start with benefits once hired.

     

    Responsibilities:

    • Provide telephone, email, and online chat support to clients through the Client Help Desk.
    • Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
    • · Manage high-volume data entry and project-related inquiries as requested.
    • Conduct web training sessions for clients to support the Client Account Manager Team.
    • Collaborate with internal teams to resolve issues and ensure operational efficiency.
    • Assist the Senior Manager of Client Services with special projects.
    • Represent us to government and public sector entities in a positive and professional manner.
    • Monitor all listings to ensure compliance with high-quality standards and best auction practices.
    •  

    • Requirements:

    • Associate degree and prior experience with government agencies preferred
    • 4+ year of customer service experience in a call center environment.
    • Must have a valid driver’s license and clean driving record
    • Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
    • · Exceptional written and verbal communication skills; proficiency in Spanish is preferred.

     

    ***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.