Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Parental leave

Client Services Representative Bilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.

Location: Flower Mound, TX 75028 Company: JCR Schedule: Full-Time | In-Person Pay: $26.50 per hour

Make an Impact Every Day

Are you a strong communicator who can stay calm under pressure, solve problems quickly, and help people navigate difficult situations?

JCR is looking for a Client Services Representative to join our team in Flower Mound. This role is ideal for someone who takes ownership of their work, communicates with confidence and compassion, and understands how to balance excellent service with accountability.

Our Client Services team works directly with individuals managing court-ordered payment obligations. You will help clients understand their payment plans, resolve account concerns, stay on track, and understand the next steps available to them.

This is more than a traditional customer service role. Your ability to communicate clearly, solve problems, and handle difficult conversations can have a meaningful impact on the people we serve.

What You’ll Do

Communicate with clients regarding court-ordered payment plans and account obligations

Clearly explain payment requirements, account status, deadlines, and next steps

Help clients identify solutions when they are experiencing difficulty meeting their obligations

Manage a high volume of client accounts with accuracy and attention to detail

Document client interactions and account activity thoroughly

Respond to questions and concerns professionally, even during emotionally charged conversations

Identify account issues and take proactive steps toward resolution

Follow established procedures while exercising sound judgment

Work closely with leadership and other departments to ensure accurate, consistent client service

Help identify opportunities to improve processes, communication, and client experience

Maintain confidentiality and professionalism when handling sensitive information

Balance empathy for the client with responsibility for helping accounts remain compliant

What We’re Looking For

You may be a strong fit if you:

Bilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.

Have at least 3 years of customer service experience

Are confident speaking with people by phone and handling challenging conversations

Communicate clearly, professionally, and respectfully

Stay calm and solutions-focused when someone is frustrated or upset

Take ownership rather than waiting for someone else to solve a problem

Are highly organized and able to manage multiple priorities

Pay close attention to details and follow through on commitments

Work with urgency without sacrificing accuracy

Are comfortable being held accountable for performance and results

Enjoy identifying problems and improving the way work gets done

Are dependable, professional, and team-oriented

Bachelor’s degree required.

The Person Who Will Thrive Here

The right person is compassionate but confident.

You understand that great client service does not mean simply telling people what they want to hear. It means listening, explaining things clearly, finding appropriate solutions, and helping people move forward.

You are comfortable having hard conversations while still treating every person with dignity and respect.

You also enjoy working in an environment where expectations are high, people move quickly, and employees are trusted to take ownership of their work.

Why JCR?

At JCR, we believe great organizations are built by people who care about both people and results.

Our culture values:

Ownership

Excellence

Servant leadership

Accountability

Continuous improvement

Professional growth

Meaningful work

We want employees to understand why their work matters, have the opportunity to grow, and know their contribution makes a difference.

Compensation & Benefits

$26.50 per hour

Full-time employment

Year-end performance bonus potential

$1,000 sign-on bonus

23 paid days off during your first 1–2 years, including:

10 vacation days

13 paid holidays

Comprehensive medical insurance

Vision insurance

401(k) retirement plan

Company-supported philanthropic opportunities

Professional development and growth opportunities

Work Environment

This position is full-time and in-person at our Flower Mound, Texas office.

JCR maintains a professional, smoke-free workplace.