The Bilingual Collections Specialist is responsible for contacting clients regarding outstanding balances, resolving payment issues, and setting up payment plans when necessary. This role requires strong communication skills, persistence, and professionalism when discussing financial matters with clients. Responsibilities: • Contact clients regarding past-due balances via phone, email, and text • Communicate fluently in English and Spanish with clients • Negotiate payment plans and settlements when appropriate • Maintain accurate notes and documentation in the system • Monitor aging reports and prioritize collection efforts • Follow up consistently with clients regarding outstanding balances • Work closely with billing and legal teams to resolve payment issues • Ensure all payment arrangements are documented properly Qualifications: • Fluent in English and Spanish (required) • 2+ years of collections, billing, accounts receivable, or customer service experience • Strong negotiation and phone communication skills • Ability to handle sensitive financial conversations professionally • Excellent organizational and follow-up skills • Comfortable working in a fast-paced environment Preferred Experience • Law firm or legal billing experience • Experience setting up payment plans • CRM or case management software experience Compensation: $9 - $11 hourly

• Contact clients regarding past-due balances via phone, email, and text • Communicate fluently in English and Spanish with clients • Negotiate payment plans and settlements when appropriate • Maintain accurate notes and documentation in the system • Monitor aging reports and prioritize collection efforts • Follow up consistently with clients regarding outstanding balances • Work closely with billing and legal teams to resolve payment issues • Ensure all payment arrangements are documented properly