Benefits:
Disability Insurance
Life Insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Bonus based on performance
Dental insurance
Employee discounts
We are not a bank. We are not a call center.
Del Sol Furniture is one of the few furniture retailers in Phoenix that provides in-house financing directly to our customers. That means our collections team is not chasing strangers — they are working with real customers who bought furniture from us, and the goal is always to find a solution that works for everyone.
We are looking for an experienced, high-performing bilingual collector who knows how to have difficult conversations professionally, negotiate payment arrangements effectively, and hit targets consistently without burning bridges.
If you have a track record in collections and you take pride in your numbers — we want to talk.
What You Will Earn:
$18–$24 per hour
Earned commission on top of base — realistic annual earnings of $50,000 and above for a strong performer
Health, Dental, Vision and Life Insurance
Paid Vacation, Holidays and Sick Time
Paid Personal and Sick Days
Generous Employee Discount
Paid on the job training
Your Schedule:
Full time, 8 or 10 hour shifts
Monday through Saturday — Saturday availability is required
In-person position at our Phoenix, AZ office
What You Will Do:
Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner
Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA
Document all customer interactions and payment agreements accurately in the system
Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency
Consistently meet or exceed collection targets, call volume, and follow-up goals
Handle escalated situations with composure and professionalism
Who We Are Looking For:
Bilingual English and Spanish — required, not preferred
2+ years of experience in collections, accounts receivable, or a similar role
Proven track record of meeting or exceeding collection targets
Strong negotiator who can be firm without being aggressive
Resilient, persistent, and results-driven
Able to handle difficult conversations with professionalism and empathy
Detail-oriented with strong documentation habits
Comfortable with CRM or collection software — we will train on our specific systems
Why Del Sol:
Locally owned and family operated since 1997
In-house lending operation — you are not working for a faceless debt buyer, you are helping real customers find solutions
Flat structure — leadership is accessible and decisions get made fast
Stable, growing company with 25+ years in the Phoenix market
Our Core Values — We Live These Every Day
We hire, coach, and evaluate our entire team against six core values:
Integrity — Do the right thing, always. Open and honest communication builds trust.
Teaming — Set aside ego for the good of the team. Lift others up.
Excellence — Be your best, every day. Our customers come back because of it.
Kaizen — Never stop improving. Small steady improvements create big results.
Perseverance — Finish what you start, even when it's hard.
Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture.
If these resonate with you, you will fit right in.
This is a full-time, in-person position at our Phoenix, AZ office.
If you are a proven collector who is ready to work somewhere that values your skills and rewards your performance — apply now.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.