Benefits:
Life Insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Bonus based on performance
Employee discounts
Bilingual Collections Team Lead, In-House Furniture Financing 55,000-60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009
Del Sol Furniture finances our own customers through our in-house lending company. Our collections team works our own accounts: real customers who bought furniture from us and who we want to keep as customers.
We are looking for an experienced bilingual collector who is ready to lead. You will carry your own accounts, coach a small team, make decisions on the floor, and own the team's daily results. You will report directly to our collections manager and help shape how the department runs.
If you have been the top collector on your team and want a role where you are rewarded for making everyone better, this is it.
What You Will Earn
55,000-60,000 base, depending on experience
Monthly bonus tied to total team collections. When the team wins, you win.
Realistic total earnings of 65,000-70,000 for a strong lead
Health, dental, vision and life insurance
Paid vacation, holidays and sick time
Generous employee discount
Your Schedule
Full time, Tuesday through Saturday
Set shift of 9:00 AM to 6:00 PM, Arizona time, including a 1-hour lunch
Saturdays are required. You lead the team on our busiest calling day.
In person at our Phoenix office, 3925 W Adams St, Suite 1
What You Will Do
Lead the team
Coach and support a small team of full-time and part-time collectors
Run daily priorities: who calls which accounts, follow-ups, and escalations
Review calls and account notes for quality, accuracy, and policy compliance
Track team and individual numbers, and step in early when someone falls behind
Train new collectors on our process, systems, and standards
Handle escalated customers and difficult situations the team can't resolve
Make day-to-day decisions on payment arrangements and team coverage within company guidelines
Collect
Work your own portfolio of past-due accounts, in English and Spanish
Negotiate payment arrangements that customers can actually keep
Follow company policy and all applicable state and federal consumer lending rules
Document every conversation and agreement accurately
Improve the department
Spot what's working and what isn't, and bring ideas to the collections manager
Help build better scripts, processes, and reporting as we grow
Who We Are Looking For
Fluent in English and Spanish. This is required, because you will use both every day.
3+ years in collections, loan servicing, or accounts receivable
A record of top performance. Tell us your numbers when you apply.
Experience leading, training, or coaching others, formally or informally. Team lead, trainer, or go-to senior collector all count.
Calm under pressure, firm without being aggressive
Organized, detail-oriented, and comfortable with numbers and reports
Comfortable learning new software. We train on our systems.
En Español
Buscamos un líder de equipo de cobranza bilingüe con experiencia para nuestro departamento de financiamiento propio. Vas a cobrar tus propias cuentas y también guiar, entrenar y apoyar a un equipo pequeño de cobradores. Ofrecemos 55,000-60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar, aplica hoy.
Why Del Sol
Locally owned and family operated in Phoenix since 1997, nearly 30 years
In-house lending: you work for the company that made the loan, not a debt buyer
Flat structure. Leadership is accessible and decisions get made fast.
A real chance to shape the department, not just follow a script
Stable, growing company with four stores across the Valley
Our Core Values
We hire, coach, and evaluate our entire team against six core values:
Integrity: Do the right thing, always. Open and honest communication builds trust.
Teaming: Set aside ego for the good of the team. Lift others up.
Excellence: Be your best, every day. Our customers come back because of it.
Kaizen: Never stop improving. Small steady improvements create big results.
Perseverance: Finish what you start, even when it's hard.
Awesomeness: Enjoy your work and make it enjoyable for others. It's our culture.
If you are a proven bilingual collector ready to lead a team and be rewarded for its results, apply today.
Del Sol Furniture is proud to be an Equal Opportunity Employer.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.