Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Tuition assistance

Bilingual Customer Service & In-Book Sales Representative

(Spanish/English) – J.R. Orenstein State Farm Agency**

The J.R. Orenstein Agency, one of the top-performing State Farm agencies in the country, is looking for a bilingual (Spanish/English) team member who loves helping people and thrives in a fast-paced, organized environment. This is not cold calling. You’ll work with existing customers who already know our brand, providing service, support, and protection recommendations.

If you enjoy talking to people, solving problems, and explaining things clearly, this is a great opportunity.

What You’ll Be Doing

You’ll be the main contact for our current customers, helping them with questions, changes, and coverage reviews. During each conversation, you’ll identify ways to better protect their home, car, income, and family.

Your day-to-day will include:

• Helping customers over the phone in both English and Spanish • Completing full insurance reviews to make sure families are properly covered • Quoting additional coverage when clients need better protection • Fixing billing, policy, or underwriting issues • Handling policy changes quickly and professionally • Following up with customers who asked for quotes in the past • Asking for referrals when you’ve built trust and created a great experience • Keeping accurate notes and tasks in our CRM • Bringing positive energy and a calm, professional tone to every call

You’re never pressured to “hard sell” anyone. You simply help customers understand their options and protect what matters most.

Who Thrives Here

People who succeed in this role are:

• Comfortable on the phone and speak with confidence • Warm, empathetic, and patient • Organized and able to follow structured processes • Tech-savvy and quick with CRM systems • Coachable and open to feedback • Driven to perform and proud of doing excellent work • Great at following through and finishing tasks • Fluent in Spanish and English

If you bring negativity, excuses, or drama, you won’t enjoy this environment. We’re a positive, professional team that supports each other and takes pride in high standards.

What the Job Feels Like

You’ll speak with a lot of customers each day. You’ll answer questions, fix issues, and quote coverage when needed. You’ll help families understand their protections and close gaps. You’ll feel the satisfaction of solving real problems and improving someone’s day.

Every conversation matters.

Compensation

Total Compensation Range: $60,000 to $85,000+ per year

Includes:

• Base salary • Commission on Auto, Home, Life, & Health Insurance Sales • Tier bonuses based on overall production • Weekly and monthly incentives for consistency and quality

Top performers routinely earn at the higher end of the range.

Licensing

You do not need to be licensed to apply. If you’re the right fit, we’ll guide you through the licensing process. You must earn your Property & Casualty license before your official start date. Most candidates complete the coursework and exam in a few weeks.

Why Work Here

You’ll be joining:

• A high-achieving team with clear systems • Leaders who coach, train, and support your growth • A workplace that values professionalism and positivity • An agency where bilingual talent is appreciated and celebrated • A career path with real upward income potential

You’ll build skills, confidence, and financial growth while helping families feel safe and supported.