Position Description

The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish/English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience. This position is temporarily remote and may have days where it is required to come into the office.

DUTIES AND RESPONSIBILITIES

Handle customer services issues via phone and email

Inbound and outbound calls

Process cancellations and refunds

Conduct welcome calls for new members

Process member requests

Perform other duties as necessary

EDUCATION & EXPERIENCE

Minimum of a high school education (or equivalent) required

Must be fully bilingual (read, write, speak) - Spanish and English required

1-2 years customer service experience preferred.

SKILLS & ABILITIES

Attention to detail and organizational skills.

Problem-solving skills.

Ability to work in a team environment and independently.

Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.

Ability to train and work remotely.

High level of professionalism and customer service skills

WORK SCHEDULE

8:50am-6:00pm (M-F) 1 hour lunch break

BENEFITS

15 days PTO

9 Paid Holidays + 1 Paid Floating Holiday

Sign On Bonus*

Flexible work from home options available.