Benefits:

Employee Development Plans and Care and Recognition Gifts.

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Parental leave

Position Overview: We are seeking a professional and personable Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in a fast-paced environment.

Responsibilities:

Assist clients with policy changes, payments, and questions

Provide quotes and support new and existing clients

Answer phone calls and respond to emails promptly

Maintain accurate records in our system

Support the team with daily office tasks

Qualifications:

Bilingual (English & Spanish) required

Excellent customer service skills

Highly organized with strong time management skills

Comfortable using Microsoft Office and other systems

Positive attitude and willingness to learn

No insurance experience required – we provide training

About Us: We are a growing insurance agency in the Lehigh Valley Area with three locations in Allentown, Bethlehem and Northampton focused on providing excellent service to diverse communities and building long-term relationships with our clients. We are looking for a motivated and friendly team member to grow with us.