USIO

Usio, Inc. (Nasdaq: USIO), a leading FinTech integrated payment solutions provider, offers a wide range of payment solutions to merchants, billers, banks, service bureaus, crypto exchanges and card issuers. The Company operates credit, debit/prepaid, and ACH payment processing platforms to deliver convenient, world-class payment solutions and services to their clients. The strength of the Company lies in its ability to provide tailored solutions for card issuance, payment acceptance, and bill payments as well as its unique technology in the prepaid sector. Usio is headquartered in San Antonio, Texas, and has an office in Austin, Texas.

Position Overview

We are looking for a motivated Spanish speaking Customer Support Representative to assist with ongoing daily customer support items related to payment processing. The successful candidate should be flexible and be able to multitask as well as communicate effectively between team members and customers via phone and email. Ultimately, you will help establish our reputation as a company that provides excellent customer support during all interactions. We offer a fun and friendly environment with career growth in many different positions. Come be a part of the USIO Family!

Responsibilities

• Troubleshooting, researching and solving product and transaction issues
• Tracking down and verifying all necessary documentation
• Responding to daily customer queries in a timely, accurate, and highly professional manner via multiple communication methods
• Issues can range from processing errors, chargebacks, voids/refunds, settlements, fees, holds, unlocking accounts, creating user credentials and more
• Update sensitive information with extreme attention to detail
• Using several different systems with a high degree of proficiency

Requirements

• Experience as a Support Representative or similar customer-facing role.
• Fluent in speaking Spanish
• Familiarity in the payments/banking industries is a plus
• Strong Excel skills a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Ability to manage difficult personalities and situations

Benefits:

• Health Insurance
• 401(k) with Employer Matching
• Dental Insurance
• Vision Insurance
• FSA & HSA
• Life insurance
• Paid time off
• Paid Holiday's
• Employee Assistance Program
• Professional development assistance
• Company Equity (RSU)

Schedule:

• Monday to Friday 10am-7pm
• Fulltime

Ability to Commute:

• 3611 Paesanos PKWY Ste 300, San Antonio, TX 78231 (Required)