Job Description

_ About the Donor Support Coordinator_

This is a 24/7 operation with 12 hour shifts. Must be flexible & available for Day or Night shifts

The Donor Support Coordinator screens patient medical and social history with nurses, family members, administrative personnel, and technicians; donor case management, customer service, adherence to policy, bulletins, and advisories; document accurately, thoroughly, timely, and professionally according to department procedures; coordinates and dispatches technician teams; Obtains and verifies the legal consent. Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.

Must be able to retain and recall knowledge, leverage experience and training to obtain and accurately document a vast array of medical and social history for the purposes of transplantation.

_ Requirements_

Minimum Experience:

Must be an emotionally strong, genuine, compassionate, intuitive and mission driven individual capable of screening patients with hospital staff, medical examiners, nurses, and organ recovery coordinators, evaluating lifesaving transplant donation suitability.

This Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss. Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-going learning with one another in a collaborative style. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet. Because of the nature of the work, this person must have proven experience in managing and resolving conflicts in a positive way. You must possess excellent communication and relationship-building skills. Working knowledge of various cultures and their beliefs, as well as experience with diverse populations.

• Bachelor's Degree or higher preferred, or equivalent experience
• Bilingual-Spanish/English
• Excellent verbal and written communication skills
• Basic computer literacy with a minimum typing speed of 25 wpm
• Definitive Team Player
• Ability to connect with families in a meaningful way

Preferred Experience: Medical scribe background. Bilingual is a plus

_ We Offer_

• Competitive salary (($24.10 - $27.72 per hour, plus shift differentials)

• Annual organizational incentive program

• Medical, dental & vision insurance

• Paid life and long-term disability insurance

• Voluntary life insurance options

• 403(b) employer match and profit sharing

• Tuition assistance program

• Employee wellness & assistance programs

• Inclusive culture – consistently recognized as a top workplace in Arizona

• Tobacco-free, drug-free workplace

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.