Job Description
About the Team:
We are looking for dedicated individuals, excited to be a part of our culture! Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.
We Offer:
Competitive Salary ($24.10 - $27.72)
Night, evening, and weekend shift differential from $2.24-$6.25 per hour.
Organizational Incentive Program Annually, up to 10% (7% at target)
Medical, Dental & Vision Insurance
Paid Life Insurance and LTD Insurance Voluntary Life Insurance options
403b employer match and profit sharing
Tuition Assistance Program
Employee Assistance Program
Employee Wellness Program
Tobacco Free Workplace
About the Bilingual Donor Support Coordinator:
This is a 24/7 operation with 12 hour shifts (7pm-7am).
The Donor Support Coordinator screens patient medical and social history with nurses, family members, administrative personnel, and technicians; donor case management, customer service, adherence to policy, bulletins, and advisories; document accurately, thoroughly, timely, and professionally according to department procedures; coordinates and dispatches technician teams; Obtains and verifies the legal consent. Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.
Extensive training, coaching and development leading to competency certification as required to perform job duties.
Must be able to retain and recall knowledge, leverage experience and training to obtain and accurately document a vast array of medical and social history for the purposes of transplantation.
Requirements:
Donor Network of Arizona is seeking an emotionally strong, genuine, compassionate, intuitive and mission driven individual to medical screen patients with hospital staff, medical examiners, nurses, and organ recovery coordinators, evaluating lifesaving transplant donation suitability.
This Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss. Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-going learning with one another in a collaborative style. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet. Because of the nature of the work, this person must have proven experience in managing and resolving conflicts in a positive way. You must possess excellent communication and relationship-building skills. Working knowledge of various cultures and their beliefs, as well as experience with diverse populations.
Must be bilingual (English/Spanish)
Bachelor's Degree or higher preferred, or equivalent experience
Excellent verbal and written communication skills
Basic computer literacy with a minimum typing speed of 25 wpm
Definitive Team Player
Ability to connect with families in a meaningful way
Scribe experience a plus.
Donor Network of Arizona is a drug-free workplace.
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.