Busy law firm in Coral Gables is growing and seeking an experienced Intake Specialist to join our close-knit team of dedicated legal professionals. We have an immediate opening for that special person who can take our firm to the next level. The ideal candidate must have prior Intake experience in another law firm, great on the phone, compassionate and empathetic to others, with a passion for helping those in need. If you are results-driven, thrive with helping others and ready to join a winning team, we are looking for you. This is a full-time, in-office role that offers hands-on training, room for advancement, and a team-oriented environment that values both growth and heart. When clients reach out to us, they’re often facing the most challenging times of their lives. Losing their homes. Facing credit card lawsuits, buying or selling a home, resolving disputes, or protecting their investment. You’ll be the first impression of our firm, listening with empathy, asking thoughtful questions, and making each person feel understood and supported. Compensation: Between $20 and $30 depending on experience plus bonuses. Competitive benefits package and clear path for professional growth. Benefits: • Year-round bonuses • 401(k) plus match (after 90th day) • Paid time off • 2 weeks vacation • Closed National Holidays with Pay • Health Insurance (after 90th day) • Personal and Professional Development Responsibilities: What You’ll Do • Be the first point of contact for new clients — answer calls warmly from the receptionist, gather information, obtain the caller's name, enter it into CLIO software, and create a professional, reassuring experience from start to finish. • Listen carefully to each caller’s story with empathy, identify their needs, screen the potential client to make sure it's a fit for the firm, and match them with the right attorney or service. • Manage the full intake process, including data entry, follow-ups, and coordination with attorneys and paralegals. • Keep detailed and accurate records using Microsoft Office, Google Workspace, and our CRM. • Work closely with our team to continuously improve client satisfaction and streamline intake systems. • Treat every call with compassion and consistency — whether it’s Monday morning or Friday afternoon. Qualifications: What We’re Looking For Must-Haves: • Must be fully bilingual in English/Spanish. • Must have prior law firm experience and knowledge of legal terms. • Must have prior intake experience. • Exceptional communication and active listening skills. • Professional phone presence with genuine empathy. • Detail-oriented, organized, proactive, and able to manage multiple priorities. • Strong writing and computer skills, including Microsoft Office and Google Workspace. • Dependable, self-motivated, and collaborative. • Willing to work occasional evenings or weekends if needed. • Able to work alone. Nice-To-Haves: • Prior experience in a customer service or intake role. • Familiarity with CLIO. Compensation: $20 - $30 hourly

• What You’ll Do • Be the first point of contact for new clients — answer calls warmly from the receptionist, gather information, obtain the caller's name, enter it into CLIO software, and create a professional, reassuring experience from start to finish. • Listen carefully to each caller’s story with empathy, identify their needs, screen the potential client to make sure it's a fit for the firm, and match them with the right attorney or service. • Manage the full intake process, including data entry, follow-ups, and coordination with attorneys and paralegals. • Keep detailed and accurate records using Microsoft Office, Google Workspace, and our CRM. • Work closely with our team to continuously improve client satisfaction and streamline intake systems. • Treat every call with compassion and consistency — whether it’s Monday morning or Friday afternoon.