Job Description
As a Medicaid Billing Specialist/Front Desk Associate, you will serve as both the first point of contact for our patients and a key resource for managing Medicaid billing processes. This dual role requires a strong balance of customer service skills and billing expertise to ensure smooth office operations and timely, accurate claims processing. The ideal candidate will be bilingual in English and Spanish to best support our diverse patient community. You will be responsible for maintaining efficient patient scheduling, providing outstanding front desk support, and overseeing Medicaid billing for the practice.
Why You’ll Love Working with Us:
- Consistent Hours: Enjoy a full-time 4 day/week schedule, Monday to Thursday, traveling between office locations in Albuqueqie.
- Competitive Pay: Base pay ranges from $16.04–$24/hr, depending on experience.
- Full Benefits Package: Includes medical, dental, and vision insurance, plus generous 401k matching.
- Paid Time Off: Paid holidays and vacation time to support a healthy work-life balance.
- Team Culture: Join a supportive, collaborative team that values respect, communication, and growth.
Key Responsibilities:
Front Desk/Patient Coordination:
- Greet patients warmly and professionally, both in person and over the phone.
- Schedule, confirm, and adjust appointments to maintain clinic efficiency and smooth patient flow.
- Manage same-day appointment changes, emergencies, and other scheduling adjustments.
- Verify patient information, update contact and insurance details, and ensure complete documentation.
- Handle incoming calls and emails, providing timely responses and directing inquiries appropriately.
- Support clinical staff with accurate appointment timing to minimize patient wait times.
- Maintain scheduling systems and ensure accurate records for all patients.
Medicaid Billing:
- Submit accurate Medicaid claims promptly and track their status through payment.
- Correctly interpret Medicaid policies and ensure all billing aligns with current requirements.
- Follow up on outstanding claims, denials, and re-submissions in a timely manner.
- Communicate effectively with patients regarding Medicaid coverage, authorizations, and financial responsibilities.
- Coordinate with internal and external teams to resolve billing discrepancies quickly.
- Keep up-to-date with Medicaid changes and office billing procedures to ensure compliance.