Job Summary

We are seeking 2 reliable, bilingual (Spanish/English) Phone Specialists to manage a high volume of incoming and outgoing calls in a busy medical practice. This role is critical to patient communication and requires excellent phone etiquette, strong documentation skills, and the ability to work independently with minimal supervision.

The ideal candidate is calm under pressure, highly organized, professional, and comfortable handling repetitive phone-based tasks throughout the day.

Responsibilities

Answer a high volume of incoming calls in a timely, professional manner

Communicate fluently in both English and Spanish with patients

Accurately route calls to appropriate departments and staff

Return patient calls and relay messages as needed

Listen to, document, and triage voicemail messages clearly and accurately

Enter detailed call notes into the electronic health record (EHR)

Follow office protocols for urgent vs. non-urgent calls

Maintain patient confidentiality and comply with HIPAA requirements

Work independently to manage call queues and assigned tasks

Provide a consistently pleasant, professional, and empathetic phone demeanor

Qualifications

Fluent in English and Spanish (verbal communication required)

Prior experience in medical office, call center, or customer service preferred

Strong verbal communication and active listening skills

Ability to work independently and stay focused with minimal supervision

Comfortable with heavy phone work throughout the day

Strong attention to detail and documentation accuracy

Basic computer skills and ability to learn EHR systems

Reliable, punctual, and professional

Physical & Work Requirements

Ability to sit for extended periods of time

Ability to speak clearly on the phone for long durations

Ability to multitask in a fast-paced environment