Job Description

We're looking for a compassionate and organized Medical Receptionist to join our healthcare team in Grand Prairie, United States. As the first point of contact for our patients, you'll play a vital role in creating a welcoming and efficient experience. Your enthusiasm, attention to detail, and commitment to excellent customer service will help ensure smooth operations and positive patient interactions throughout their visit.

• Greet patients with a warm, professional demeanor and direct them through the check-in process
• Answer and manage incoming phone calls, responding to inquiries and scheduling appointments with accuracy and courtesy
• Utilize electronic scheduling systems to book, confirm, and reschedule patient appointments efficiently
• Perform accurate data entry and maintain organized patient records in compliance with HIPAA regulations
• Validate and update patient personal and financial information with attention to detail
• Verify insurance benefits and coverage to ensure accurate billing and patient understanding
• Process payments over the counter, handle cash transactions, and maintain financial records
• Prepare, file, and fax patient documents while maintaining strict confidentiality
• Collaborate with clinical and administrative team members to support seamless patient flow
• Multitask effectively during peak hours while maintaining composure and professionalism
• Perform additional duties as assigned to support the overall success of the organization

Qualifications

• Bilingual (Spanish)
• High school diploma or equivalent
• 1+ years of experience in a medical front office environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Word and Excel
• Strong telephone etiquette and customer service skills
• Experience with electronic health records (EHR) and medical software systems (preferred)
• Knowledge of HIPAA compliance and patient confidentiality requirements
• Ability to multitask and prioritize in a fast-paced environment
• Exceptional time management and organizational skills
• Meticulous attention to detail with strong accuracy in data entry
• Team player attitude with a collaborative and supportive approach
• Flexible, reliable, and adaptable to changing priorities
• Professional demeanor with empathy and patience when interacting with patients
• Problem-solving skills and ability to handle challenging situations with composure
• Proficiency in cash handling and basic financial transactions

Additional Information

Green Oaks Physical Therapy values the well-being of our patients and our employees. We are committed to our patients' timely recovery and prevention of future impairments as well as the growth and success of our therapists. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. We are a team of therapist-owned outpatient physical therapy clinics specializing in general orthopedics and sports medicine, with 25 years of well-qualified therapy experience. Step inside any of our locations, and you'll feel a culture of care, professionalism, and human connection. If you are eager to learn and enjoy caring for patients from diagnosis through full recovery, we invite you ** to apply today!**