DESCRIPTION
At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.
This role primarily provides trade execution and account support services to the RBWM client base, including advisor-led and self-directed via phone and email. The Specialist also supports internal clients such as Financial Consultants, Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing high quality information and account maintenance services to clients, internal and external and in multiple languages.
The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW client order entry services as needed.
Primary Responsibilities:
Attend to phone lines in queue and service clients accordingly and efficiently within existing guidelines
Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds and foreign currency
Perform account maintenance services upon client request
Initiate Forms (IRA distribution, ACH, Journal, etc)
Support clients for Tax reporting needs
Support RBWM/HNW brokerage trade inquiry/correction requests
Support RBWM/HNW brokerage for corporate reorgs election completion
Support Middle Office and Operations on all trade related matters and reports
Support Sales Management and Regulatory Compliance
Respond to regulatory inquiries as needed
Receive, review and analyze a variety of reports and documents for accuracy
Maintain proper desk activity records
For this role, HSBC targets a fixed pay range between $54,000 and $80,900.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
QUALIFICATIONS:
Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions
Licensed Registered Representative, Series 7 and 63 mandatory AND 65 or 66 mandatory to obtain within 12 months
Language Skills: English as well as Mandarin and / or Cantonese is required
Minimum of two years proven and progressive service and related financial services industry experience or equivalent
Bachelor's degree in business, related field or equivalent experience
Strong and proven research, communication, organizational, analytical, customer service, sales and problem-solving skills
Sound knowledge of investment products, markets and traditional and non-traditional service providers
Impeccable phone manners - Must be well-spoken and well written, with a people focused attitude
Ability to manage multiple and changing priorities with tact, diplomacy and confidentiality
Strong knowledge of regulations affecting area of responsibility
Proficiency with personal computers as well as pertinent mainframe systems and software packages
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.