Benefits:

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Pay: $48,000.00 - $52,000.00 per year

Job description:

Bilingual (preferred not required) Qualified Professional (QP)

Location: Charlotte, North Carolina Salary: Competitive, negotiable based on experience

About Us

We are a mission-driven agency committed to supporting adults with Intellectual and Developmental Disabilities (I/DD). Guided by our E.P.I.C. values, Empowerment, Partnership, Integrity, and Commitment, we provide person-centered care, advocacy, and meaningful opportunities for those we serve.

Position Overview

We are seeking a compassionate and motivated Bilingual (English/Spanish) Qualified Professional (QP) to join our team. In this role, you will support individuals and families, supervise Direct Support Professionals (DSPs), and ensure compliance with Medicaid and state standards.

The ideal candidate will be fluent in both English and Spanish, with the ability to communicate effectively across diverse families and communities.

Responsibilities

Support individuals and families with assessments, care planning, and advocacy

Provide direct support and training to Spanish-speaking families and staff as needed

Supervise and mentor DSPs to ensure quality, compliant services

Maintain accurate documentation, billing, and medical records

Serve as the primary liaison with Managed Care Organizations (MCOs)

Provide training, orientation, and ongoing support to care providers

Prepare reports and communicate progress to families, Care Managers, and leadership

Qualifications

Language: Bilingual – fluent in English and Spanish (required)

Experience: 2–3 years with the I/DD population; 1–2 years in management/supervision preferred

Education: Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population

Bachelor's Degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population

Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.

Bachelor’s degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered

Skills: Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite

Other Requirements: Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

Why Join Us?

Competitive salary (negotiable based on experience)

Ongoing training and professional development (NCI, CPR/First Aid, HIPAA, Medicaid policies, etc.)

Supportive culture and values-driven team

The opportunity to make a lasting difference in the lives of individuals and families

Apply today and use your bilingual skills to make a meaningful impact in the lives of those we serve!

Job Type: Full-time

Work Location: In person