Job Description

What You’ll Do Here

Community Management (Owned + Outbound)

Engage with followers through comments, DMs, and mentions while escalating customer service issues when needed.

Proactively get the brand out in the world by engaging with relevant content, joining cultural conversations, and starting meaningful dialogues with influencers, creators, and users.

Content and Copy Support

Write and edit captions that adapt voice and tone for each platform.

Contribute to monthly content calendars with ideas for reactive, quick-turn content and trend-driven opportunities.

Collaborate with creative and strategy teams so that content isn’t just published, it resonates.

UGC and Influencer Amplification

Collect, curate, and track the best UGC, both influencer and organic, for brand use.

Work with influencer and media teams to extend brand storytelling.

Trendspotting and Insights

Monitor current trends, platform evolutions, and cultural conversations relevant to our clients.

Compile findings into decks and reports to share with internal teams and clients, translating chatter into actionable insights.

Act as the always-on radar, identifying opportunities where brands can authentically participate in culture.

Tracking and Reporting

Create trackers and logs of engagement moments, noting what drives positive sentiment and what doesn’t.

Work with strategy and analytics to connect community activity to broader brand and business outcomes.

Agency Social

Lead community management for UC’s own channels, ensuring our social presence reflects our creativity and culture

Qualifications

What You Bring

2+ years of agency or brand-side community management experience

Fluency in English and Spanish

Expert knowledge of social media platforms with curiosity about every new update and evolution

Strong writing skills and the ability to flex tone across multiple brand voices

Comfort using social listening, publishing, and analytics tools such as Sprinklr, Sprout, or Brandwatch

Sharp attention to detail and the ability to QA your own work

A genuine interest in data and cultural insights, with the ability to spot patterns and share what they mean

Bonus Points If You Have

Experience developing distinct brand tones or editorial voices

A track record of writing captions or content for brands

Familiarity with organizational tools like Asana, Monday.com, or Airtable

Experience writing longer-form editorial or cultural POVs

Success in This Role Looks Like

Our clients’ feeds feel like communities, not broadcast channels

We’re acting on cultural opportunities ahead of competitors

Insights from your day-to-day work shape briefs, campaigns, and strategy

Our agency’s own social presence feels vibrant, connected, and trend-forward

Additional Information

***** Salary Range: $65,000 - $70,000 salary range

All your information will be kept confidential according to EEO guidelines.

*Actual offer may vary by market location, job-related knowledge, skills and experience.