Benefits:

Free uniforms

Bonus based on performance

Employee discounts

Reports to: Front Desk Manager/Supervisors

Position Type: Part-Time

Requirements:

Fluent in Spanish and English

Customer service experience

Strong reading and writing skills

Basic computer skills

Open availability during the week and on weekends

Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.

Special Skills:

Strong customer service skills

Professional communication

Dependable and responsible

Comfortable working in a fast-paced environment

Able to follow procedures and handle members confidently

Responsibilities:

Greet all members and guests with a smile and wish them well as they leave the club

Check in all members and guests following company procedures

Communicate any system alerts or messages during check-in

Answer phone calls in a courteous, professional, and helpful manner

Share information about special events with members and guests

Create a welcoming atmosphere for everyone who walks in

Assist members with requests or refer them to a manager when needed

Maintain a professional attitude at all times

Make outbound calls to leads and members with billing issues

Process payments for member services in accordance with company policies

Be familiar with the facility layout, services offered, and class schedules

Keep the Front Desk area clean and organized

Assist with maintaining the cleanliness of all gym areas

Support management with projects or tasks as needed

Follow all policies and procedures in the Employee Handbook

Complete opening and closing duties as assigned

Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements

Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates

Meetings:

Monthly or weekly department meetings

Employee training meetings