Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Company Overview

Pinpoint Payments is a trusted, customer-centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting-edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top-tier BBB rating and a 4.8-star Trustpilot rating.

Summary

We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater-based role supports our merchants with account, deposit, and terminal-related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech-savvy, and eager to support both our clients and internal teams in a fast-paced, high-performance environment.

While we provide comprehensive training, ideal candidates will bring the following qualifications:

Merchant Support Representative Qualifications:

3+ years of phone-based customer service experience (required)

1–2 years in the merchant processing industry (preferred)

Bilingual proficiency (Spanish/English required)

Strong attention to detail and organizational skills

Ability to work independently and meet SLA deadlines

Comfortable with technology and basic math

Excellent verbal and written communication skills

Proficient in Microsoft Office and Google Workspace

Familiarity with POS terminals and virtual gateways

Flexible availability, including after-hours and weekends as needed

Responsibilities:

Merchant Support

Provide professional phone and email support to merchants

Troubleshoot terminal, gateway, and funding issues

Assist with batch, deposit, billing, and reconciliation inquiries

Escalate complex account issues and ensure timely resolution

Collaborate with internal teams and third-party vendors

Admin & Sales Support

Maintain merchant records and update CRM (HubSpot)

Coordinate internal communications, light reporting, and tracking

Assist with uploading and assigning lead lists to sales reps

Help support internal team initiatives such as contests, events, and lead performance tracking

Requirements

3+ years of phone-based customer service experience (required)

1–2 years in the merchant processing industry (preferred)

Bilingual proficiency (Spanish/English required)

Strong attention to detail and organizational skills

Ability to work independently and meet SLA deadlines

Comfortable with technology and basic math

Excellent verbal and written communication skills

Proficient in Microsoft Office and Google Workspace

Familiarity with POS terminals and virtual gateways

Flexible availability, including after-hours and weekends as needed

If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!